Add refusals tab to the order dashboard

Orders whose Nova Poshta status is a refusal (102/103/105/108) now show
only under «Отказы», whether or not they have a receipt. GET /orders takes
tab=no_receipt|has_receipt|refused instead of has_receipt. NP statuses are
also polled for orders that already have a receipt, until NP reports a
final status.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

CLAUDE.md

@@ -118,7 +118,7 @@ Not yet enforced by types anywhere in the current code, but is a hard project co
 
 ## Project status (see the plan for the full roadmap)
 
-Stages 1–4 (scaffolding, auth/audit, CRM order queue, Nova Poshta tracking) are done. Checkbox ETTN receipts are implemented per `.plans/checkbox-ettn-receipts.md` but not yet verified on a real cash register.
+Stages 1–4 (scaffolding, auth/audit, CRM order queue, Nova Poshta tracking) are done. The dashboard has three tabs (`GET /orders?tab=no_receipt|has_receipt|refused`, `services/orders.OrderTab`); an order whose NP status code is a refusal (`NP_REFUSAL_STATUS_CODES`) shows only under «Отказы», whether or not it has a receipt. Checkbox ETTN receipts are implemented per `.plans/checkbox-ettn-receipts.md` but not yet verified on a real cash register.
 
 ### Checkbox ETTN receipts
 

backend/app/api/v1/orders.py

@@ -10,18 +10,19 @@ from app.schemas.orders import OrderRowOut, OrderUpdateIn
 from app.services import audit
 from app.services import orders as orders_service
 from app.services import receipts as receipts_service
+from app.services.orders import OrderTab
 
 router = APIRouter(prefix="/orders", tags=["orders"], dependencies=[Depends(require_any)])
 
 
 @router.get("", response_model=list[OrderRowOut], response_model_by_alias=False)
 async def list_orders(
-    session: SessionDep, crm: CrmClientDep, has_receipt: bool = False
+    session: SessionDep, crm: CrmClientDep, tab: OrderTab = OrderTab.NO_RECEIPT
 ) -> list[OrderRowOut]:
     # by_alias=False: без этого FastAPI сериализует вложенные OrderGoodOut через
     # CRM-алиасы (SKU/Name/...) вместо snake_case полей, которые ждёт фронтенд.
     await orders_service.sync_orders_from_crm(session, crm)
-    orders = await orders_service.list_orders(session, has_receipt=has_receipt)
+    orders = await orders_service.list_orders(session, tab=tab)
     receipts = await receipts_service.latest_receipts_by_order(
         session, [order.id for order in orders]
     )

backend/app/services/orders.py

@@ -2,6 +2,7 @@
 
 from __future__ import annotations
 
+import enum
 import uuid
 from datetime import UTC, datetime
 from decimal import ROUND_HALF_UP, Decimal
@@ -20,6 +21,14 @@ _CRM_STATUS = "APPROVED"
 # NP отклоняет запросы с более чем 100 накладными за раз (см. np_client.py).
 _NP_BATCH_SIZE = 100
 
+# Коды NP "відмова одержувача" / "припинено зберігання" — клиент не забрал
+# посылку, заказ уходит во вкладку «Отказы».
+NP_REFUSAL_STATUS_CODES = ("102", "103", "105", "108")
+
+# Коды NP "відправлення отримано" и отказы — после них статус ТТН больше не
+# опрашивается.
+_NP_FINAL_STATUS_CODES = ("9", "10", "11", *NP_REFUSAL_STATUS_CODES)
+
 # Поля, которые кассир может править в карточке заказа (кроме goods/total).
 _EDITABLE_FIELDS = (
     "recipient_name",
@@ -30,6 +39,12 @@ _EDITABLE_FIELDS = (
 )
 
 
+class OrderTab(enum.StrEnum):
+    NO_RECEIPT = "no_receipt"
+    HAS_RECEIPT = "has_receipt"
+    REFUSED = "refused"
+
+
 class OrderEditError(Exception):
     """Заказ нельзя сохранить — сообщение показывается кассиру."""
 
@@ -80,21 +95,31 @@ async def sync_orders_from_crm(session: AsyncSession, crm: CrmClient) -> None:
     await session.commit()
 
 
-async def list_orders(session: AsyncSession, *, has_receipt: bool) -> list[Order]:
+async def list_orders(session: AsyncSession, *, tab: OrderTab) -> list[Order]:
-    receipt_filter = (
+    """Заказы вкладки. Отказ клиента важнее наличия чека: такой заказ показывается
-        Order.receipt_created_at.is_not(None) if has_receipt else Order.receipt_created_at.is_(None)
+    только в «Отказах», даже если по нему уже создан ЕТТН-чек."""
-    )
+    refused = Order.np_status_code.in_(NP_REFUSAL_STATUS_CODES)
+    not_refused = Order.np_status_code.is_(None) | ~refused
+    tab_filter = {
+        OrderTab.REFUSED: refused,
+        OrderTab.NO_RECEIPT: Order.receipt_created_at.is_(None) & not_refused,
+        OrderTab.HAS_RECEIPT: Order.receipt_created_at.is_not(None) & not_refused,
+    }[tab]
     result = await session.scalars(
         select(Order)
         .where(Order.is_deleted.is_(False))
-        .where(receipt_filter)
+        .where(tab_filter)
         .order_by(Order.create_date_time.desc())
     )
     return list(result)
 
 
 async def sync_np_statuses(session: AsyncSession, np: NovaPoshtaClient) -> None:
-    """Обновляет статус ТТН и сумму наложенного платежа для заказов без чека.
+    """Обновляет статус ТТН, сумму и статус оплаты наложки по заказам в пути.
+
+    Опрашиваются и заказы с уже созданным ЕТТН-чеком: именно после создания
+    чека посылка доезжает и оплачивается, и этот переход кассир должен видеть.
+    Опрос прекращается, когда NP вернул финальный статус "отримано" или отказ.
 
     Вызывается ARQ worker'ом раз в минуту (см. `app/worker.py`), а не из
     HTTP-запроса: опрос статусов не должен зависеть от того, открыт ли сейчас
@@ -103,8 +128,11 @@ async def sync_np_statuses(session: AsyncSession, np: NovaPoshtaClient) -> None:
     orders = await session.scalars(
         select(Order)
         .where(Order.is_deleted.is_(False))
-        .where(Order.receipt_created_at.is_(None))
         .where(Order.waybill_number.is_not(None))
+        .where(
+            Order.np_status_code.is_(None)
+            | Order.np_status_code.not_in(_NP_FINAL_STATUS_CODES)
+        )
     )
     orders_by_waybill: dict[str, Order] = {order.waybill_number: order for order in orders}
     if not orders_by_waybill:

backend/tests/test_orders_router.py

@@ -69,8 +69,8 @@ def _patch_orders_service(monkeypatch: pytest.MonkeyPatch) -> None:
     async def fake_sync(session: object, crm: object) -> None:
         return None
 
-    async def fake_list(session: object, *, has_receipt: bool) -> list[Order]:
+    async def fake_list(session: object, *, tab: str) -> list[Order]:
-        return [] if has_receipt else [_order()]
+        return [_order()] if tab == "no_receipt" else []
 
     async def fake_delete(session: object, order_id: str) -> Order | None:
         return _order(order_id) if order_id == "1" else None
@@ -132,7 +132,7 @@ class TestListOrders:
     ) -> None:
         app.dependency_overrides[get_current_user] = lambda: _user(role)
 
-        response = client.get("/api/v1/orders", params={"has_receipt": "false"})
+        response = client.get("/api/v1/orders", params={"tab": "no_receipt"})
 
         assert response.status_code == 200
         body = response.json()
@@ -142,14 +142,22 @@ class TestListOrders:
         assert body[0]["has_receipt"] is False
         assert body[0]["goods"][0]["sku"] == "SKU-1"
 
-    def test_has_receipt_tab_is_empty_for_now(self, client: TestClient) -> None:
+    @pytest.mark.parametrize("tab", ["has_receipt", "refused"])
+    def test_other_tabs_are_passed_to_service(self, client: TestClient, tab: str) -> None:
         app.dependency_overrides[get_current_user] = lambda: _user(UserRole.CASHIER)
 
-        response = client.get("/api/v1/orders", params={"has_receipt": "true"})
+        response = client.get("/api/v1/orders", params={"tab": tab})
 
         assert response.status_code == 200
         assert response.json() == []
 
+    def test_unknown_tab_is_rejected(self, client: TestClient) -> None:
+        app.dependency_overrides[get_current_user] = lambda: _user(UserRole.CASHIER)
+
+        response = client.get("/api/v1/orders", params={"tab": "bogus"})
+
+        assert response.status_code == 422
+
     def test_requires_authentication(self, client: TestClient) -> None:
         response = client.get("/api/v1/orders")
         assert response.status_code == 401

backend/tests/test_orders_service.py

@@ -7,10 +7,18 @@ from datetime import UTC, datetime
 from typing import Any
 
 import pytest
+from sqlalchemy.dialects import postgresql
 
 from app.db.models.order import Order
 from app.schemas.orders import OrderUpdateIn
-from app.services.orders import OrderEditError, _parse_crm_datetime, _to_kopecks, update_order
+from app.services.orders import (
+    OrderEditError,
+    OrderTab,
+    _parse_crm_datetime,
+    _to_kopecks,
+    list_orders,
+    update_order,
+)
 
 
 class TestToKopecks:
@@ -148,3 +156,37 @@ class TestUpdateOrder:
         assert asyncio.run(update_order(_FakeSession(None), "1", payload)) is None  # type: ignore[arg-type]
         deleted = _FakeSession(_order(is_deleted=True))
         assert asyncio.run(update_order(deleted, "1", payload)) is None  # type: ignore[arg-type]
+
+
+class _CapturingSession:
+    def __init__(self) -> None:
+        self.statement: Any = None
+
+    async def scalars(self, statement: Any) -> list[Order]:
+        self.statement = statement
+        return []
+
+
+def _list_where(tab: OrderTab) -> str:
+    """WHERE-часть запроса вкладки (SELECT перечисляет все колонки, в т.ч. receipt_created_at)."""
+    session = _CapturingSession()
+    asyncio.run(list_orders(session, tab=tab))  # type: ignore[arg-type]
+    sql = str(
+        session.statement.compile(
+            dialect=postgresql.dialect(), compile_kwargs={"literal_binds": True}
+        )
+    )
+    return sql.split("WHERE", 1)[1]
+
+
+class TestListOrders:
+    def test_refused_tab_filters_by_refusal_codes_only(self) -> None:
+        sql = _list_where(OrderTab.REFUSED)
+        assert "orders.np_status_code IN ('102', '103', '105', '108')" in sql
+        assert "receipt_created_at" not in sql
+
+    @pytest.mark.parametrize("tab", [OrderTab.NO_RECEIPT, OrderTab.HAS_RECEIPT])
+    def test_other_tabs_exclude_refusals(self, tab: OrderTab) -> None:
+        sql = _list_where(tab)
+        assert "NOT IN ('102', '103', '105', '108')" in sql
+        assert "receipt_created_at" in sql

frontend/src/api/orders.ts

@@ -1,8 +1,8 @@
 import { apiFetch } from '@/api/client'
-import type { Order, OrderUpdate } from '@/features/orders/types'
+import type { Order, OrderTab, OrderUpdate } from '@/features/orders/types'
 
-export function getOrders(hasReceipt: boolean): Promise<Order[]> {
+export function getOrders(tab: OrderTab): Promise<Order[]> {
-  return apiFetch<Order[]>(`/orders?has_receipt=${hasReceipt}`)
+  return apiFetch<Order[]>(`/orders?tab=${tab}`)
 }
 
 export function deleteOrder(orderId: string): Promise<void> {

frontend/src/features/orders/types.ts

@@ -5,6 +5,9 @@
 
 import type { ReceiptStatus } from '@/features/receipts/types'
 
+/** Вкладка дашборда (`OrderTab` в backend/app/services/orders.py). */
+export type OrderTab = 'no_receipt' | 'has_receipt' | 'refused'
+
 export interface OrderGood {
   id: string
   sku: string

frontend/src/features/orders/useOrders.ts

@@ -1,18 +1,19 @@
 import { useQuery } from '@tanstack/react-query'
 
 import { getOrders } from '@/api/orders'
+import type { OrderTab } from '@/features/orders/types'
 
 /** Пока чек отправляется в Checkbox — опрашиваем часто, иначе статусы чеков обновляет worker раз в минуту. */
 const PENDING_POLL_MS = 3_000
 const RECEIPTS_POLL_MS = 30_000
 
-export function useOrders(hasReceipt: boolean) {
+export function useOrders(tab: OrderTab) {
   return useQuery({
-    queryKey: ['orders', hasReceipt],
+    queryKey: ['orders', tab],
-    queryFn: () => getOrders(hasReceipt),
+    queryFn: () => getOrders(tab),
     refetchInterval: (query) => {
       if (query.state.data?.some((order) => order.receipt_status === 'pending')) return PENDING_POLL_MS
-      return hasReceipt ? RECEIPTS_POLL_MS : false
+      return tab === 'has_receipt' ? RECEIPTS_POLL_MS : false
     },
   })
 }

frontend/src/pages/DashboardPage.tsx

@@ -7,7 +7,7 @@ import { cancelReceipt, createReceipts } from '@/api/receipts'
 import '@/pages/DashboardPage.css'
 import { useAuth } from '@/features/auth/useAuth'
 import { OrderDetailModal } from '@/features/orders/OrderDetailModal'
-import type { Order } from '@/features/orders/types'
+import type { Order, OrderTab } from '@/features/orders/types'
 import { useOrders } from '@/features/orders/useOrders'
 import { defaultPrepayment, prepaymentMatches, toKopecks } from '@/features/receipts/money'
 import { CANCELLABLE, RECEIPT_STATUS } from '@/features/receipts/types'
@@ -19,11 +19,10 @@ const ROLE_LABEL: Record<string, string> = {
   viewer: 'Наблюдатель',
 }
 
-type Tab = 'no_receipt' | 'has_receipt'
+const TABS: { key: OrderTab; label: string }[] = [
-
-const TABS: { key: Tab; label: string }[] = [
   { key: 'no_receipt', label: 'Без чека' },
   { key: 'has_receipt', label: 'Выписаны чеки' },
+  { key: 'refused', label: 'Отказы' },
 ]
 
 function npStatusTone(order: Order): 'delivered' | 'processing' | 'danger' | 'new' {
@@ -47,8 +46,8 @@ function paymentBadge(order: Order): { label: string; tone: 'delivered' | 'proce
 
 export function DashboardPage() {
   const { user, logout } = useAuth()
-  const [tab, setTab] = useState<Tab>('no_receipt')
+  const [tab, setTab] = useState<OrderTab>('no_receipt')
-  const { data: orders, isLoading, isError } = useOrders(tab === 'has_receipt')
+  const { data: orders, isLoading, isError } = useOrders(tab)
   const queryClient = useQueryClient()
   const [selected, setSelected] = useState<Set<string>>(new Set())
   const [search, setSearch] = useState('')
@@ -103,7 +102,8 @@ export function DashboardPage() {
 
   async function handleCancel(order: Order) {
     if (!order.receipt_id) return
-    if (!window.confirm(`Отменить ЕТТН-чек по заказу ${order.id}? Заказ вернётся в очередь.`)) return
+    const outcome = tab === 'refused' ? 'Заказ останется в отказах.' : 'Заказ вернётся в очередь.'
+    if (!window.confirm(`Отменить ЕТТН-чек по заказу ${order.id}? ${outcome}`)) return
     setCancellingId(order.id)
     try {
       await cancelReceipt(order.receipt_id)
@@ -336,7 +336,7 @@ export function DashboardPage() {
                           Чек
                         </button>
                       )}
-                      {order.receipt_status && (tab === 'has_receipt' || !CANCELLABLE.has(order.receipt_status)) && (
+                      {order.receipt_status && (tab !== 'no_receipt' || !CANCELLABLE.has(order.receipt_status)) && (
                         <span
                           className={`orders-status orders-status--${RECEIPT_STATUS[order.receipt_status].tone}`}
                           title={order.receipt_error ?? undefined}
@@ -344,7 +344,7 @@ export function DashboardPage() {
                           {RECEIPT_STATUS[order.receipt_status].label}
                         </span>
                       )}
-                      {tab === 'has_receipt' && canFiscalize && order.receipt_status && CANCELLABLE.has(order.receipt_status) && (
+                      {tab !== 'no_receipt' && canFiscalize && order.receipt_status && CANCELLABLE.has(order.receipt_status) && (
                         <button
                           type="button"
                           className="orders-delete-btn"
@@ -354,7 +354,7 @@ export function DashboardPage() {
                           Отменить
                         </button>
                       )}
-                      {canDelete && tab === 'no_receipt' && (
+                      {canDelete && (tab === 'no_receipt' || (tab === 'refused' && !order.has_receipt)) && (
                         <button
                           type="button"
                           className="orders-delete-btn"